AirAsia : No Admin Fee and Fuel Surcharge But ..

AirAsia had made a breakthrough by removing the Fuel Surcharge not so long ago.

And recently AirAsia announced about something that they proud of!!

BUT . . . . .

But seems to be in order to save their budget, may be they had cut down the Customer Service department as well.

I had send many enquiry and complaint to their customer service email but seems to be none of them were entertain at all.

Cheap is cheap, but I hope that AirAsia able to maintain those good customer service quality that they used to have before this.

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23 Responses to “AirAsia : No Admin Fee and Fuel Surcharge But ..”

  1. Bengbeng Says:

    Personally i prefer low prices to good customer service. :) I can get good customer service elsewhere with the money saved.

    Cut down to basics, airlines are just a means to go from point A to point B.

  2. - c H i E n - Says:

    I still got MAS anytime because of the comfortable seats and all, besides it's getting as cheap as AirAsia as well!

  3. Dragon City Says:

    Bengbeng, yes, I agreed with your point. But that is apply when everything goes well. When something happen during your trip from point A to B, then good customer service come into the picture. Believe me. = )

    Chien, yeah, the price war actually benefit us all. = p


    I agree with Chien =)

    Customer service is important in the airline industry, especially regarding lost luggages etc. Without good customer service, something like this would be a total nightmare.

  5. annant Says:

    seriously i dont really mind muchy bout their customer service…
    i would prefer cheap fees! haha

  6. Dragon City Says:

    Ihsan, that is what I'm talking about. Same channel. = p

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