AirAsia had made a breakthrough by removing the Fuel Surcharge not so long ago.
And recently AirAsia announced about something that they proud of!!
BUT . . . . .
But seems to be in order to save their budget, may be they had cut down the Customer Service department as well.
I had send many enquiry and complaint to their customer service email but seems to be none of them were entertain at all.
Cheap is cheap, but I hope that AirAsia able to maintain those good customer service quality that they used to have before this.
June 28th, 2009 at 12:16 pm
Personally i prefer low prices to good customer service.
I can get good customer service elsewhere with the money saved.
Cut down to basics, airlines are just a means to go from point A to point B.
June 28th, 2009 at 12:25 pm
I still got MAS anytime because of the comfortable seats and all, besides it's getting as cheap as AirAsia as well!
June 28th, 2009 at 2:05 pm
Bengbeng, yes, I agreed with your point. But that is apply when everything goes well. When something happen during your trip from point A to B, then good customer service come into the picture. Believe me. = )
Chien, yeah, the price war actually benefit us all. = p
June 28th, 2009 at 4:33 pm
I agree with Chien =)
Customer service is important in the airline industry, especially regarding lost luggages etc. Without good customer service, something like this would be a total nightmare.
June 29th, 2009 at 2:18 am
seriously i dont really mind muchy bout their customer service…
i would prefer cheap fees! haha
June 29th, 2009 at 3:33 pm
Ihsan, that is what I'm talking about. Same channel. = p